Help Desks

Georgia Tech created several of “Who Do I Ask?” accounting and finance “Help Desks” designed to provide users with a venue to ask questions related to policies, procedures, systems, training, and other issues. Each Help Desk is managed by multiple staff members to ensure timely assistance is provided. Below you will find a listing of the Help Desks and the services they offer.

"Who Do I Ask?" Help Desk Groups

HELP DESK EMAIL ADDRESS DESCRIPTION
accounting.ask@business.gatech.edu Accounting Polices and Procedures; General Accounting Questions and Reporting; Agency Funds; Balance Sheet Reconciliations; Annual Financial Report; Capital Assets Accounting; Georgia Tech Foundation (GTF) Accounting; Journal Entry Form/Routing/Copies; Petty Cash Funds 
am.ask@business.gatech.edu Annual Inventory; Equipment Questions; Asset Questions; System Access; Surplus
ap.ask@business.gatech.edu Trade or Service Vendor Payment; Policy & Procedures; Request Payment Status; Wire Transfers; Using Check Request Form; WebNow Access
budgets.ask@business.gatech.edu Budget Policies and Procedures; Internet Budgeting Solution (IBS) System; Original Budget Preparation; Budget Amendments; Establish A New Campus Department; Establish New Campus Project ID's; Budget Office Training Courses; Requesting Position Numbers; Requesting New Revenue Account Numbers
bursar.ask@business.gatech.edu Busar Policies and Procedures; Daily Cash Deposits; Student Accounts; Invoicing External Customers; Non-Student Accounts Recaivable; Petty Cash Replenishment; eCommerce Campus Solutions
gc.ask@business.gatech.edu Grants & Contracts Policies and Procedures; Sponsored Award Management; Closing Sponsored Funds; Project Expense & Budget Report (PEB); Web Grants Management System or Report Access; Annual Statement of Reasonableness (ASR); Electronic Workload Assignment Form (eWAF); Rate Establishment for Campus Service Centers
gl.ask@business.gatech.edu General Ledger (GL) Reports; GL Adhoc Reporting; Ledger Transaction Postings; Campus Service Unit (CSU) Journal Entries; Campus PCard (CPC) Journal Entries; GL Financial System Questions; GL Financial System Access; GL Training Courses
gtinsurance.ask@business.gatech.edu Insurance Coverage Questions; Property & Liability Claims Reporting
pay.ask@ohr.gatech.edu Payroll Policies and Procedures; Processing Employee Salaries and Wages; Personal Services Forms (PSFs); Biweekly Time Entry; Biweekly Time Sheets; Vacation and Sick Leave Reporting; Federal and State Tax Reporting; Federal Employee's Withholding Allowance Certificate (Form W-4); Form W-2 Wage and Tax Statement; State of Georgia and Other State Withholding and Wage and Tax Statements; Employee Self Service
pcard.ask@business.gatech.edu New PCard; PCard Policy & Procedures; PCard Updates; Training
procurement.help@business.gatech.edu Open Encumbrance Reports; Requests for System Access
purchasing.ask@business.gatech.edu Policy & Procedure for Trade or Service Vendors; Contract Signature Requests; BuzzMart System Questions; BuzzMart Requsition Change Requests; BuzzMart System Access; Training and Questions
spd.ask@business.gatech.edu Salary Planning and Distribution (SPD) Policies and Procedures; Salary and Fringe Benefit Encumbrances; Salary and Fringe Benefit Redistributions; Graduate Student Tuition Remission Charges; SPD System Access and Training
travel.ask@business.gatech.edu Policy & Procedure for Travel Reimbursements; T&E Processes; Travel for Non-Employees; Direct Billing of Airfare; Travel Agency and Local Hotels
vendor.help@business.gatech.edu Status Checks for New Vendors; Vendor Maintenance